FREQUENTLY ASKED QUESTIONS
常見問題
Card Payment We accept Visa, MasterCard, American Express, Shop Pay, Apple Pay and Google Pay. No surcharge applies on Followme-best buy order payments.
信用卡支付我們接受維薩卡、萬事達卡、美國運通卡、商店支付、蘋果支付和谷歌支付。花露咪訂單付款不收取附加費。
Unfortunately Follow me – bestbuy do not accept cash payments on delivery due to hygiene and courier arrangement reasons. However, you are welcome to visit our physical store and purchase with cash here.
由於衛生和快遞安排的原因,花露咪不接受貨到付款。但是,歡迎您訪問我們的實體店並在這裡用現金購買。
Follow me – best buy understood that life can be unpredictable so yes, we accept changes! If you have any questions about an existing order, please email to info@followme-bestbuy.com.au Instead, contact us directly through either one of the following channels: Facebook Messenger, LINE and WeChat. Our friendly team will be here to help!
花露咪明白生活是不可預測的,所以是的,我們接受變化!如果您對現有訂單有任何疑問,請發送電子郵件至 info@followme-bestbuy.com.au ,或是請通過以下任一管道直接與我們聯繫:Facebook Messenger,LINE和微信。我們友好的團隊將隨時為您提供説明!
Please contact us at least 2 day ahead of the delivery date. Follow me – best buy will try our best to process your cancellation request if possible and issue a refund.
請至少在交貨日期前2天與我們聯繫。如果可能花露咪將盡力處理您的取消請求並退款。
Follow me – Best buy will not be able to provide a detailed delivery time for your order. This is due to the fact that the courier company arranges delivery based on order quantity and routes, therefore we are not able to obtain a specific delivery time for your order. However, you will be contacted by the courier in advance and be provided with a delivery time frame and other delivery notes if any. If you require any changes to your delivery address, please contact us prior to shipping as soon as possible.
花露咪將無法為您的訂單提供詳細的交付時間。這是因為快遞公司根據訂單數量和路線安排交貨,因此我們無法為您的訂單獲得特定的交貨時間。但是,快遞員會提前與您聯繫,並提供交貨時間範圍和其他交貨單(如果有)。如果您需要更改送貨位址,請在發貨前儘快與我們聯繫。